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Envíos // Shipping

Envíos dentro de México

Todos los pedidos se envían al siguiente día hábil después de haber realizado la compra. Enviamos a todo México por el servicio de paquetería DHL.

Costo de envío es de $110 MXN, tarifa fija a cualquier parte de México.

El tiempo estimado de entrega es de 2 a 5 días hábiles, también proporcionamos números de guía para que puedas rastrear tu paquete hasta que llegue a tu casa.

No dudes en contactarnos si necesita más información en:

moonrise.cdmx@gmail.com



MOONRISE



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International shipping:


Orders are shipped within 2 business days after the purchase.

We use registered postal service, where you can track your package online. 

Estimated delivering time of packages is from 10 to 20 business days, time that mexican post office stated.


For other shipping options, faster delivering or different shipment service (DHL, FedEx, etc), please ask for the pricing of this service before purchasing:

moonrise.cdmx@gmail.com


Delays in shipping:


In case of delays in delivering please note that sometimes postal tracking systems are not precise, the time of delivery is estimated, not exact. The delays can be caused by custom and postal services procedures. We can not refund a package that is delayed, in those cases we make a complaint procedure in postal service, which resolution can take up to 60 days. After this procedure if postal services states officially that the package is lost we can do a refund. 


If you have any question, contact us.


moonrise.cdmx@gmail.com


MOONRISE